The Business Plan 2020-2021 sets out how the Innovation Agency adapted its role during the first year of the COVID‑19 pandemic, reshaping priorities to support urgent local system needs while continuing to deliver national innovation and improvement programmes.
Written during a period of rapid change, it reflects a decisive shift towards agile, digitally enabled working and close collaboration across sectors.
The plan outlines priorities across patient safety, cardiovascular and respiratory disease, mental health, medicines optimisation, digital transformation, workforce innovation, and support for local systems and economies. It also introduces the organisation’s Innovation Pipeline approach, strengthening how innovations are identified, evaluated and adopted at pace to improve outcomes for patients and communities across the North West Coast.
You can read the full Business Plan 2020-2021 by clicking on the button above.
Publications >
Impact Report 2026 Read more
Read about the impact our work has had in improving patient outcomes and delivering sustainable growth for the North West Coast economy.
Powering the Future of Health and Care Innovation: our strategy 2026-2030 Read more
Powering the Future of Health and Care Innovation sets out our strategy until 2030.
For delivery teams: Introducing Neuro Rehabilitation Online (NROL) Read more
This case study shares lessons from scaling Neuro Rehabilitation Online (NROL), a digitally enabled group rehabilitation model for stroke and neurological services. It highlights the practical approaches, partnerships and leadership that supported successful NHS implementation and spread