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Cheshire and Merseyside faces high health inequalities, with widespread deprivation and poor outcomes for major conditions.

Rising long-term illnesses are increasing pressure on local health and care services.

In response, NHS Cheshire and Merseyside ICB is aligning with national strategies by commissioning digital tools to improve access, navigation and capacity management.

As part of this approach, the Blinx PACO (patient and care optimiser) pilot was launched in 2024 to test a UK-developed digital platform designed to enhance patient access, communication and operational efficiency at a practice level.

Health Innovation North West Coast (HINWC) conducted an independent, mixed-method evaluation grounded in implementation science.

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